Delivery Shipping Policy

Effective Date: 17-02-2026

At PureSpices Naturals (OPC) Pvt. Ltd., we are committed to ensuring that your orders are packed securely and delivered to you safely and on time. We work with reliable logistics and courier partners to provide smooth and efficient delivery services across our serviceable locations in India.

1. Shipping & Logistics Partner

Orders are shipped through our designated logistics partner:

Logistics Partner: Ship Rocket/Others

Depending on the delivery location, product availability and serviceability, we may use an alternate logistics partner to ensure timely delivery.

2. Order Processing Time

Orders are generally processed and packed within 1–2 business days after successful confirmation of the order and payment.

Orders placed on Sundays or public holidays may be processed on the next working day.

3. Delivery Turn Around Time (TAT)

The estimated delivery TAT is:

Metro & major cities: 2–5 business days

Other serviceable locations: 3–7 business days

Remote/extended areas: 5–10 business days

The delivery timeline may vary depending on the customer's location, courier serviceability, weather conditions, public holidays, transportation delays or other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at the time of checkout before the order is confirmed.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through your registered email address, phone number or other available communication channels. You can use the tracking information provided by the logistics partner to monitor your shipment.

6. Delivery Delays

While we make every reasonable effort to deliver orders within the estimated TAT, PureSpices Naturals (OPC) Pvt. Ltd. shall not be responsible for delays caused by the logistics partner, natural disasters, adverse weather conditions, strikes, government restrictions, incorrect address information, or other circumstances beyond our reasonable control.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number. We will not be responsible for delivery failures or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

8. Failed Delivery / Undelivered Orders

If an order cannot be delivered due to repeated delivery attempts, incorrect address, customer unavailability, refusal to accept the package, or other reasons attributable to the customer, the shipment may be returned to us.

Any re-shipment, where applicable, may be subject to additional delivery charges.

9. Damaged or Tampered Package

Customers are advised to check the package at the time of delivery. If the package appears visibly damaged or tampered with, please report the issue to us as soon as possible and retain the packaging and product for verification.

For product-related concerns, please refer to our Refund & Cancellation Policy.

10. Contact Us

For any delivery or shipping-related queries, please contact us:

PureSpices Naturals (OPC) Pvt. Ltd.

Email: thepurespices@gmail.com

Phone: +91  9008748843

Registered Office:  812, Ashirwad, 6th Cross, Near FCI Godown, Vijinapura, KR Puram, Bengaluru, Karnataka, 560016, India

Website: www.purespicesnaturals.com

PureSpices Naturals (OPC) Pvt. Ltd. reserves the right to modify this Delivery & Shipping Policy from time to time. Any updates will be published on this page.