Refund & Cancellation Policy

Effective Date: 17-02-2026

At PureSpices Naturals (OPC) Pvt. Ltd., we are committed to providing our customers with high-quality spices and food products. Since our products are consumable food items, we maintain strict hygiene and quality standards. Therefore, all sales of spices and food products are final and are not eligible for return or refund, except in the limited circumstances mentioned below.

1. No Return or Refund

Due to the nature of our products, spices, spice powders, masalas, makhana and other food products purchased from our website cannot be returned, exchanged or refunded once the order has been shipped or delivered.

We do not accept returns due to:

* Change of mind or personal preference

* Incorrect product selection by the customer

* Taste or flavour preferences

* Incorrect address provided by the customer

* Failure to accept or receive the order

2. Damaged, Incorrect or Defective Products

If you receive a product that is damaged, tampered with, incorrectly delivered, or has a genuine quality issue, please contact us within 48 hours of delivery.

To help us investigate the issue, customers may be required to provide:

* Order number

* Clear photographs/videos of the product and packaging

* Description of the issue

* Unboxing video, where available

After verification, we may, at our discretion, provide a replacement or other appropriate resolution for a genuine issue attributable to us or our delivery process.

3. Order Cancellation

Orders may be cancelled only if the cancellation request is received before the order has been processed or shipped.

Once an order has been processed or dispatched, it cannot be cancelled.

If a cancellation is successfully approved before dispatch, any eligible refund will be processed to the original payment method, subject to applicable payment gateway and banking timelines.

4. Refund Processing

Where a refund is approved, it will generally be initiated within [7–10 business days] after confirmation of the refund.

The actual time taken for the amount to reflect in the customer's account may vary depending on the bank, card issuer or payment service provider.

5. Contact Us

For any concerns regarding your order, please contact our customer support team with your order details.

PureSpices Naturals (OPC) Pvt. Ltd.

Email: thepurespices@gmail.com

Phone: +91  9008748843

Registered Office:  812, Ashirwad, 6th Cross, Near FCI Godown, Vijinapura, KR Puram, Bengaluru, Karnataka, 560016, India

Website: www.purespicesnaturals.com

We reserve the right to review and update this Refund & Cancellation Policy from time to time. Any changes will be published on this page.